Business Voice

One number, wherever your team is

Hosted voice that routes to whoever is actually available — desk phone, softphone or mobile app — with the call handling a small business needs and none of the PBX cupboard in the corner.

Book a free health check Call 1300 205 585

Mon – Fri 9am – 5pm AEST · reply within 24 hours

A matte black over-ear headset with a boom microphone resting on a dark desk, lit from the left

What's included

What you actually get

Not a feature list assembled from datasheets — the work we do on every business voice project, including the parts that get skipped when somebody is in a hurry.

Number porting handled for you

We deal with the losing carrier, the losing-carrier delay tactics and the port window. Your existing landline or mobile-forwarding number comes across with you.

Call handling that reflects your team

Hunt groups, time-of-day routing, out-of-hours answers, call queues with position announcements, and an auto attendant that does not trap callers in a menu.

Microsoft Teams Phone

If Teams is where your people already live, we make it the phone: Direct Routing or Operator Connect, common-area devices, and the policies that let external calls out.

Mobile and remote staff

The same extension on a phone app, so a staff member taking a call from home dials out on your number and nobody hears 'please hold, I'm driving'.

Call recording and reporting where you need it

Queues answered per hour, abandoned calls, wait time. Useful for a Friday conversation about whether you need one more person on phones.

Failover that is not 'the line is down'

If the internet drops, calls divert to mobiles automatically rather than going to voicemail. We configure it before you find out during an outage.

Who it suits

If any of these sound like you

Businesses with a main number that more than one person needs to answer
Teams already on Microsoft 365 who are paying separately for a phone system
Hybrid or field-based staff who need the business number on their mobile
Anyone still paying for an on-prem PBX and the maintenance contract attached to it

How it works

Four steps, no surprises

1
We look at what you pay now
Existing plan, line rental, call charges, the contract end date, and what the current system cannot do. Some businesses genuinely save; some mostly gain features.
2
Design the call flow
Who answers first, what happens at lunch, what happens at 6pm, what happens when the internet dies. Drawn out before anything is ordered.
3
Port and cut over
Port date agreed with the carrier, tests booked, and the old system left live until the new one has taken a real call.
4
Tune it after a fortnight
Ring groups and prompts get adjusted once real traffic has hit them. That second pass is where the system starts fitting the business.

Questions

The things people ask first

Do we have to change our phone number?

No. Porting keeps your existing number, including 1300 or 13 numbers. The port is scheduled with your current carrier and we handle the paperwork and the chase-ups.

What happens to calls when the internet goes down?

Automatic failover diverts to pre-set mobile numbers or a secondary site. We set it up during the install, because configuring resilience during an outage is a bad afternoon for everyone.

We are on Teams already — is that enough?

Teams gives you the client. Making it dial the public network needs Direct Routing or Operator Connect plus the right licences and policies. That is the part we set up and then own when it misbehaves.

Can we record calls for training and compliance?

Yes, selectively rather than by default — specific queues or staff, with a retention period you choose. Recording every call has privacy consequences we will walk you through before turning it on.

Do we need new handsets?

Not always. Existing compatible handsets can often be re-provisioned, and softphones cost nothing. Physical handsets get quoted only where a desk genuinely needs one.

Get a straight answer on Business Voice

Book the free health check and an engineer will look at your site, test what people assume is working, and put the findings in writing. No obligation, and no follow-up campaign if you decide to do nothing.

Book a free health check Call 1300 205 585 Or email contactus@networkspecialists.net.au