Privacy Policy

Integrate Network Specialists Pty Ltd (ABN 28 613 470 849) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our services or interact with us.

We may collect the following types of personal information:

• Full name, business name and ABN
• Contact details including address, email address and phone number
• Date of birth and identification details (for credit assessments)
• Financial information including credit card and bank account details
• Credit history and credit worthiness information
• Call records, usage data, and service logs
• IP addresses and device identifiers
• Any other information you provide when applying for or using our services

We collect personal information directly from you when you:

• Complete and submit a service application form
• Contact us by phone, email or through our website
• Use any of our telecommunications or data services
• Visit our website at integrate.network

We may also collect information from third parties such as credit reporting agencies, carriers, and other service providers where permitted by law.

We collect and use your personal information to:

• Provide and manage telecommunications and data services to you
• Process applications and conduct credit assessments
• Bill you for services and process payments
• Respond to enquiries and resolve complaints or faults
• Comply with our legal and regulatory obligations under the Telecommunications Act 1997
• Improve our products, services and customer experience
• Send you service-related communications and (where you have consented) marketing updates

By applying for our services, you consent to us obtaining a credit report containing personal information about you from a credit reporting agency. We may also provide credit-related information about you to credit reporting agencies and other credit providers as permitted under the Privacy Act 1988.

We may disclose your personal information to:

• Our carriers, suppliers and network operators involved in providing your services
• Credit reporting agencies and other credit providers
• Debt collection agencies (in the event of non-payment)
• Our related bodies corporate
• Government and regulatory authorities where required by law
• Third-party service providers who assist us in operating our business (bound by confidentiality obligations)

We do not sell your personal information to third parties for marketing purposes.

Some of our service providers and carriers may be located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include physical, electronic and procedural safeguards appropriate to the sensitivity of the information held.

While we take reasonable precautions, no data transmission or storage system is 100% secure. If you believe your information has been compromised, please contact us immediately.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site usage. You can configure your browser to refuse cookies, though some features of our website may not function correctly as a result.

You have the right to request access to personal information we hold about you, and to request that we correct any inaccurate or out-of-date information. To make a request, contact us using the details below.

We will respond to access and correction requests within 30 days. In some circumstances we may charge a reasonable fee for providing access to your information.

If you have a complaint about how we have handled your personal information, please contact us in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after any changes constitutes your acceptance of the updated policy.